Advanced Direct Routing

Reporting and Analytics

Call Route, Call Queue, Engage, Analyze and Report on every Customer Interaction

Built-In Comprehensive Reporting and Analytics

Include with Altigen Direct Routing

  • Report on All Teams Activities
    • Voice, Video, Conference Calls
    • Chat, File Transfers, Shared Apps
  • End-to-End Analytics
    • Call Quality / MOS
    • Endpoint Monitoring
    • User Adoption by Activity Type
    • Usage Statistics
    • Cost Allocation
  • Real-Time and Historical Reports
  • Detail and Summary Reports

Comprehensive Reporting included with Altigen Direct Routing

  • Search Based Reporting

  • User Defined Dashboard

  • Configurable Reports
  • Security Policies for Access
  • Active Directory Integration
  • System Alerts for Usage and Quality Issues

Reporting and Monitoring: Ensure Call Quality



Advantages over Native Teams Reporting and Power BI

  • Comprehensive CDR mediation ( Vs. Power BI)

  • Report Scheduling
  • Security policies
  • Easily Used by Non-Technical Staff
  • Unlimited historical date range(Vs. Native)
  • Quick easy access to relevant data
  • No expert knowledge required (Vs. Power BI)

Technical Requirements

  • Authorization to read CDR from Teams tenant

  • Teams global admin user access

  • Uses the Call Details Graph API to retrieve CDRs from Teams Tenant

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