Advanced Direct Routing

Advanced Direct Routing for Microsoft Team

International Direct Routing

IPXCOM and Altigen Offer as Teams Solutions

Agenda

Direct Routing with Altigen

Altigen’s Advanced Direct Routing
Altigen’s Teams Portal Trunks (Direct Routing)

Analytics with Altigen’s Direct Routing

CLOBBA RT reports on all Team’s activities
End to End Analytics with CLOBBA RT

Altigen Teams Solutions Demo

100K level of the Teams Portal
100K level of CLOBBA

Altigen’s CoreInteract Solution for Teams

Customer Engagement Solution
Built on Microsoft Bots

Altigen Corporate Overview

Develop Enhanced Communications Solutions for Microsoft Teams

SIP Trunks / Direct Routing
Auto Attendant / Intelligent Call Routing
Departmental and Corporate Omni-channel Contact Center

Microsoft Unified Communications Solutions Experts

Developing Microsoft UC Solutions for 20 years
Over 250,000 VoIP end-points Deployed
More than 20,000 Cloud Communications Subscribers Deployed

Complete, End-to-End Managed Services Provider

Planning, Migration and Support Services
Integrated SIP Trunks(Direct Routing)
Integrated Applications and Customization Services

What does IPXCOM and Altigen Offer as Teams Solutions?

Direct Routing through Azure (we will work with Calling Plans if that is what the customer needs)
International Direct Routing
Teams Phone System Design, Deployment and Maintenance
Teams Phone System Support via our Tech Support (online video tutorial can be added to help transition to Teams)
Analytics and Reporting for Teams Phone System
Analytics and Reporting for Teams Calls Queues
CoreInteract-Customer Engagement Solution built on the Microsoft bots
FrontStage-formal Contact Center Solution built in Azure
Custom Development and Professional Services

Direct Routing / Calling Plans

Provision PSTN Service

Microsoft Calling Plans
Voice for Teams SIP Trunks (Direct Routing)
Existing carrier T1/ E1 with certified on-premise SBC (Direct Routing)

Migration, Configuration and Setup

Conduct VoIP assessment (if new to VoIP)
Manage number ports
Configure / set up Auto Attendant
Configure dial plans
Set up users

Advanced Applications Configuration and Set Up

Intelligent Call Router
CoreInteract, FrontStage, Call Recording, etc.
Test and validate entire solution

Direct Routing for Teams Phone System

Altigen Advantages

Delivered as a Fully Managed and Supported Service
Enables Critical Enterprise Call Routing and Queuing Capabilities

Direct Routing Overview

Certified for Teams Phone System
- Connected to Ribbon SBCs in Azure
Simple Provisioning & Management
- Provisioning Portal
Leverage Cloud Attendant
- For all Teams AA Requirements
Flexible Routing Capabilities
- Cloud Attendant, User or Workgroup

Confidential: Not for Distribution

Easy-to-Use Management Portal

Altigen’s Advanced Direct Routing

Integration via GRAPH APIs/ Scripting
Telephone Number Porting
Direct Routing Provisioning:
- Users, AA, Call
  Queues
DID # Management
Multiple DID # Support per User
User Management
Extension Configurations, etc.

Simple Administration : Number Management

Easily add New Numbers
Overview of Number Assignments

Simple Administration: Ordering New Numbers

Select Area Code and City

Simple Administration: Ordering New Numbers

View and Select Available DID’s

Altigen Direct Routing Summary

A Comprehensive and Cost-Effective Solution to Ensure Quality

Saves Your Company Time and Money
Provides Easy to Use Tools for Configuration and Management (no technical expertise required)
Ensures Quality by Helping to Identify and Quickly Resolve Issues
Offers Insight into Call, Video Conferencing, IM and Application Sharing Usage by Groups and Users
Enables Accountability through Historical Reporting and Alerting
Includes Comprehensive, Cost-Effective Capability Compared to Other Direct Routing Services